FAQ

We make ordering child's play for you! In the spare parts world online store you can place orders around the clock 🕒 and are not bound to any opening hours. The following points will guide you clearly through the ordering process. If you have any questions, you can contact us at any time via email 📧 or telephone 📞.

Thanks to our search function, you will automatically be shown the results that match your search queries - after entering just 3 characters! ✨ This means you can search for specific products. For all those who like to browse, our well-structured categories are available, in which you can use filter options to make numerous restrictions on certain brands, types, properties and much more. 🏷️

Have you found your spare part? Then you can put it in your virtual shopping cart using the "Add to cart" button. 🛒 You can then add more products as you wish. By clicking on "Add to cart" in the top right, you will get an overview of your selected products. You can then start the ordering process by clicking on the "Order now" button. If you are already a customer of ours, you can log in with your access data and complete your order as quickly as possible. As a new customer, you only need to register with your most important data and you can get started! 🎉 You then select your payment method 💳 and at the end you will receive an overview of your order and the total costs. If you agree, you can submit your order. After the successful order, you will receive a confirmation email from us 📩 and your order will be processed as quickly as possible.

Have you not received an automatic email notification from us within 1 hour of placing your order? Then we recommend that you first check your spam folder. 🚫📬 The order confirmation may end up in your spam folder due to the individual settings of your email provider. Can't find a confirmation in your spam folder? There may have been a typo in the email address you provided or the order process was not completed correctly. In this case, please contact us directly and we will clarify the matter with you individually! 🤝

Would you like to change or cancel your order after it has been successfully completed? This is only possible by contacting us directly! In this case, it is best to contact us by email (mail@otb-parts.com). If your order has not yet been packed and sent, we can still make changes for you. You can find more information about this in our right of withdrawal 📜. Thank you for your trust in our online shop! 🌟

Delivery times vary depending on location and shipping method. Shipping within Austria usually takes 3-10 working days. International deliveries can take 7-14 days. You can find further details on our shipping page.

Shipping costs are calculated at checkout based on your location and the shipping option you choose.

Yes, once your order has been dispatched, you will receive a shipping confirmation with a tracking number. This will allow you to track your order online.

If you would like to return an item, please contact us within 14 days of receiving your order. The item must be unused and in its original packaging. Please see our Returns Policy for further details.

Once the return is received and inspected, the refund will be processed within 5-7 business days. You will receive a confirmation once the refund has been processed.

If you received an incorrect or damaged item, please contact us immediately and we will arrange an exchange or refund.

Um den Rückversand und die Rückerstattung fehlerfrei und zeitgerecht abzuwickeln, ist es unbedingt erforderlich, die Retoure im Onlineportal anzumelden. Hier ist der Link: Retourenportal.

We accept the following payment methods:

• credit cards (Visa, MasterCard)
• PayPal
• Klarna (purchase on account and installment payments)
• Klarna Sofortüberweisung
• Apple Pay / Google Pay

Yes, your payment details are transmitted securely using SSL encryption. We do not store any credit card details on our servers.